ORDER TIMELINE
—-

All of our Ready to Ship items will ship within 1 to 2 business days from the day your order was placed. All other products will have a clear turnaround time listed in the product description.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products takes time to be created for you.

Look for the following image if a product is ready for shipment immediately:

HANDMADE DISCLAIMER
—-

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:

* Clean with a damp cloth

* Don’t use any harsh cleaning chemicals

* Following the care instructions listed with the specific product

Your product(s) can be damaged if:

* Mounted improperly

* Immersing in water 

* Left out in direct sunlight

* Not following provided assembly instructions

Custom orders

We always love creating new products from scratch.

Please contact us for a quote.

Custom orders can have a lengthier processing time.

Ask us for details.

Discounts, Promotions, & Gift Cards

We always want to provide the best discounts and promotions that we can. However, we do limit the use of 1 coupon per order. Thank you!

SHIPPING
—-

Our company ships through UPS & USPS

We happily support and love our international customers.

We ship all International products through UPS & USPS

T.S. Home Studio is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during the importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Please check the product description for the product processing time. 

RETURNS
—-

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

If your order is not going to work out for you please contact us as soon as possible. Once a return has been initiated it must be given to the shipping carrier within 7 days to receive back in our warehouse in a timely manner. Failure to do so may result in a delay in processing your refund or your product being returned back to you. 

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

• Gift cards

Refunds for Returns

• If your item is personalized with a name or custom design or custom sized per your provided dimensions, we DO NOT accept returns or exchanges. 
• Each of our items is created to order- per each customer’s requests so we typically do not honor returns. If a return is honored the customer handles the return shipping & a 20% restocking fee will be assessed. 
• The original shipping cost is non-refundable. 
• Be sure to repackage your item carefully to ensure that it arrives back to us in the original condition. Any damage will lower the credit value of the item. 

Return Shipping

To return your product, you should mail your product to:

PO Box 454; Dodge Center, MN 55927.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.